Project Resident & Building Your Dream Team

Project Resident 9:00 AM-12:00 PM

Join Desiree Starr, Faculty Senior Vice President of NAAEI and Program Development Coordinator for the Apartment Association of Greater Orlando as she helps you answer all questions resident, including:

• What do you think you know about customer service?
• How do you make your residents center stage?
• Why should you create a cutting-edge resident retention program?
• When is the best time to communicate with your residents

Remember, your residents are either in or they are out!

Building Your Dream Team 1:00 PM-4:00 PM

What do you think of when someone says "Dream Tream"?

The 1992 Olympic Basketball team? The New England Patriots? The New York Yankees?

Like any winning sports coach, your goal as a leader is to create a team-based organization focused on achieving its goals.

In this session you will learn:

• What defines a dream team?
• What are seven essential elements of a dream team?
• How to avoid the pitfalls of building your dream team

...and more!

Join Desiree Starr, Development Program Coordinator for the Apartment Association of Greater Orlando and Faculty Senior Vice President of NAAEI, for this fun and educational session!

*Attend both sessions and save $5 and receive a free lunch (must be the same attendee for both sessions)*