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Certified Apartment Leasing Professional (CALP) Certification Course

Certified Apartment Leasing Professional (CALP) Certification Course

Tuesday, February 28, 2023 at 9:30 AM (EST) to Tuesday, March 21, 2023 at 11:30 AM (EDT)

Event Details

In 2021, the National Apartment Leasing Professional credential is changing its name to the Certified Apartment Leasing Professional credential. We are excited to make this change from “national” to “certified”. The newly named CALP credential will continue to ensure that leasing professionals throughout the industry are fully prepared for success.

Earning CALP, your first industry credential, signals to an employer your commitment to a career in residential property management.

You'll learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospective residents
  • Applying fair housing laws and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • The move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey


To obtain the CALP credential, candidates must complete the following:

  • Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
  • Successful completion of seven CALP courses
  • Pass the examination within six (6) months of declaring candidacy


February 28
9:30 AM - 10:30 AM Virtual Orientation Brief virtual orientation where students will learn what to expect during the course, how to register to take the exam, etc. All students must attend this part of the course.
March 8
8:30 AM - 5:00 PM In-Person Instruction March 8-9 | In-Person Instruction Breakfast and lunch will be included for all students. Students must attend both in-person instruction days to be eligible to take the CALP exam.
March 14
9:30 AM - 2:30 PM Virtual Instruction Virtual Instruction with brief lunch period included. Students must attend this virtual session to be eligible to take the CALP exam.
March 21
9:30 AM - 11:30 AM Virtual Review Virtual review of CALP materials, what to expect on the exam, and Q & A

For More Information:

Sarah Davis
Sarah Davis
Executive Director


Members: $509.00

Non-Members: $609.00