The Magical Experience: Resident Satisfaction

Resident satisfaction is key to retention and has a significant impact on the bottom line related to both income and expenses. How can you create new magic to keep your residents? How do you handle conflict and the occasional “Unhappy Camper?” This is a combination of both property management and what I have learned at Disney which is known for exceptional customer service. Also shared will be new ideas and trends for enhancing resident services and providing a concierge atmosphere where the last thing on your resident’s mind is to want to leave.