Webinar Wednesday: Mastering Maintenance: From Diagnosis to Repair
Wouldn’t it be great to receive an answer when we ask the toilet “Why are you not flushing correctly?”
Or for that matter; When the service request states that the AC is broken, how awesome would it be to be able to ask the thermostat “Why is the temperature in the apartment so high”? and receive an audible answer.
Possibly the most important skill for an apartment maintenance technician is knowing how to ask questions. Far too often a technician goes into a situation with incomplete information. Not knowing the questions to ask prevents a clear course of action to be taken and can result in lost time, broken parts, and repeated visits to make a repair.
This session will focus on more than just the verbal methods for creating a query. We will move away from the madness of being vague, taking guesses and go past the statement “I sure hope this works”. By adapting 4 or 5 simple questions, many problems can be diagnosed, and a repair formulated. Most importantly, the right questions up front can decrease overall repair time as well as eliminating return visits.
Think of this session like the game show “Jeopardy”. The answer does matter; the QUESTION matters MORE…
By attending this webinar, on-site personnel will be able to:
- Identify the difference between a “symptom” and a “true failure”
- Decrease call backs and incorrect repairs caused by fixing the wrong item
- Communicate more accurately
- Diagnose effectively using fewer parts
Join Paul Rhodes and the Webinar Wednesday Team on March 10, 2021 at 2pm Eastern Time to Ask The Right Questions!
Want a discount? Sign up for the entire four-webinar Mastering Maintenance Webinar Series for a discounted rate!
Use code 18CGAA for 16.7% off any Webinar Wednesday