How to Use Empathy and Role-Playing to Build Your De-Escalation and Interpersonal Toolbox
Whether you are still recovering from this pandemic / social distancing that consumed 2020, or are dealing with the multitude of other crises that affect multifamily every day, people look to others to stand strong for them. Even when lashing out, they still need someone to be the cornerstone of solid ground for decisions, direction, compassion, patience, and understanding.
Reviewing your ability to help situations de-escalate and testing your abilities to relate well, will be the key. Your family, your teammates, your residents and even your company is watching you closely to see how you actively demonstrate sympathy and empathy (by the way there IS a difference) when helping your team during these challenging times.
- Reviewing 3 target areas of your communication skill sets
- Understanding the process of rebuilding relationships
- Creating interpersonal, de-escalation role- playing practice scenarios
Join Jackie Ramstedt and the Webinar Wednesday Team on February 24, 2021 at 2pm Eastern Time to Learn How to Teach Empathy through Role-Playing!
Use code 18CGAA for 16.7% off any Webinar Wednesday