When “CALM DOWN!” Doesn’t Cut It: How to De-escalate Conflict and Keep Your Cool
Encountering difficult people in the workplace is nothing new to multifamily professionals. Whether you are mild mannered or short tempered, keeping your cool amid conflict is a skill that can be mastered. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise.
Attendees of this session will:
- Learn how to anticipate a potential conflict
- Identify the necessary skills for de-escalating conflict
- Obtain self-regulation techniques
- Gain tips for handling hot button issues
Join Katie Rigsby and the Webinar Wednesday Team on October 6, 2021 at 2pm Eastern Time Learn How To Turn Confrontation into Compromise!
Use code 18CGAA for 16.7% off any Webinar Wednesday